Shipping policy

Shipping Policy

Welcome to JBrandWorks! We strive to provide you with excellent service and ensure your satisfaction with every purchase. Please review our shipping policy to understand how your orders will be processed and delivered.

Order Processing Time

  • Individual orders of up to 5 items will be dispatched free of charge within 1-3 working days of payment confirmation.
  • Orders are processed and dispatched Monday through Friday, excluding weekends and public holidays.

Shipping Method and Delivery Estimates

  • We use a reliable courier service for shipping, which typically takes 2-4 working days for delivery within the UK.
  • Delivery estimates are provided based on the shipping method selected at checkout and the destination address.
  • Please note that delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.

Shipping Rates

  • Orders qualify for free shipping within the UK.

International Shipping

  • International shipping rates and delivery times vary depending on the destination. Please contact us for more information regarding international shipping options.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking information.
  • You can track the status of your order by visiting the courier's website and entering the provided tracking number.

Shipping Restrictions

  • Some items may be subject to shipping restrictions due to size, weight, or content.
  • We do not ship to P.O. boxes or Parcel Lockers at this time.
  • Certain items may not be eligible for international shipping due to legal or logistical restrictions.

Lost or Damaged Shipments

  • In the event that your shipment is lost or damaged during transit, please contact us immediately.
  • We will work with the courier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us. Our customer service team is available to assist you Monday through Friday.

Thank you for choosing JBrandWorks! We appreciate your business and look forward to serving you.