Frequently Asked Questions
1. What types of towels do you offer?
We offer a wide range of towels including bath towels, hand towels, face towels, guest towels, bath sheets, and specialised beauty and spa towels.
2. Can I personalise my towels?
Yes, we provide custom embroidery options. You can add your logo, name, or monogram to any of our towels for a personalised touch.
3. What materials are your towels made from?
Our towels are crafted from high-quality, absorbent materials to ensure durability and softness.
4. How do I place a bulk trade order?
To place a bulk trade order, please contact us at juana@jbrandworks.co.uk. We offer competitive pricing and bulk discounts.
5. What is the process for custom embroidery?
Our process includes consultation, design proofs, production, quality control, and delivery. We ensure high-quality embroidery and excellent customer service throughout.
6. Do you offer discounts on bulk orders?
Yes, we offer bulk order discounts. The more you order, the more you save.
7. How do I upload my logo for custom embroidery?
You can upload your logo in a high-resolution image or vector format during the order process. For assistance, please contact us at juana@jbrandworks.co.uk.
8. What is your shipping policy?
We offer prompt and reliable shipping across the UK. Shipping details will be provided during the checkout process.
9. Can I see a proof of my design before production?
Yes, we provide free design proofs for your approval before starting production.
10. How do I contact customer service?
For any questions or assistance, you can reach our customer service team at juana@jbrandworks.co.uk.
11. What is your return policy?
We strive for customer satisfaction. If there are any issues with your order, please contact us at juana@jbrandworks.co.uk to discuss returns or exchanges.
12. Do you offer eco-friendly towel options?
Yes, we are committed to sustainability and offer eco-friendly towel options. Contact us for more details.
13. Are your towels suitable for commercial use?
Yes, our towels are designed to withstand frequent use and laundering, making them ideal for hotels, spas, gyms, and other commercial settings.
For any additional questions or specific inquiries, please feel free to contact us at juana@jbrandworks.co.uk. We are here to help!